I’m a true believer that a leader must be willing to be the “bad guy” in the business world — especially as it relates to enforcing rules and upholding ethical standards.  But that being said, I think the point of this article is a good one — that being genuinely likeable is a huge asset in the business world (and in the personal world, too, for that matter!)

Because while I think Maya Angelou is wrong about a whole lot of things, I think she’s right about this:  “People will forget what you said, people will forget what you do, people will never forget how you made them feel.”